Refund & Replacement Policy

At evopods.in, we strive to ensure your satisfaction with every purchase. If you're not entirely happy with your order, we're here to help.

1 Return & Replacement Eligibility

We accept returns and replacements under all of the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The product must be returned with its original box, tags, and packaging.
  • A return request must be raised within 2 days of delivery.
MANDATORY UNBOXING VIDEO REQUIRED:
Without a parcel unboxing video, NO return and replacement complaints will be accepted. The video must be from the first-time opening of the parcel. Reopened or repacked items will not be considered. The video must clearly show the shipping label with your name and address.

Note: Return and refund services are available only for missing and wrong products.

2 Refund Process

Once we receive and inspect your returned item, we will:

  • Notify you via email/WhatsApp regarding the status of your return approval.
  • If approved, initiate a refund to your original payment method (Credit Card, Wallet, UPI, etc.) within 5–7 business days.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after confirmation of account details.

3 Non-Returnable Items

The following items are strictly not eligible for return or refund:

Gift Cards & Vouchers Beauty Products Customized Items Clearance Sale Items Items Marked "Final Sale"

4 Damaged or Wrong Products

If you received a damaged, defective, or wrong product:

  • Please share a parcel unboxing video or photo proof within 24–48 hours of delivery.
  • We will immediately verify the proof and offer a free replacement as per your preference.

5 Cancellations

Orders can only be cancelled before they are dispatched. Once shipped, cancellations are not allowed.

Refunds for prepaid orders cancelled before shipping will be credited to the original payment method within 3–5 business days.

6 Shipping for Returns & Exchanges

In most cases, we will arrange a reverse pickup for your convenience.

In case of a return and exchange, a reverse shipping charge of up to ₹149/- Rs is applicable.

If reverse pickup is unavailable in your area, you may be asked to self-ship the product to our warehouse.

7 How to Initiate a Return

To initiate a return, replacement, or refund request, please get in touch with our dedicated customer support team:

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